Shipping policy
Last updated: May 2026
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next available business day. You will receive an order confirmation email immediately after purchase and a separate shipping confirmation email with your tracking number once your order has been dispatched.
During high-volume periods such as sales events or holidays, processing times may be slightly longer. We will always communicate any significant delays by email.
Free US Shipping
We offer free standard shipping on all orders shipped within the United States. No minimum order value is required. Free shipping is automatically applied at checkout.
US Shipping Timeframes
| Shipping Method | Estimated Delivery |
|---|---|
| Standard (Free) | 1–3 Standard Days |
Delivery timeframes are estimates only and begin from the date of dispatch, not the date of purchase. Actual delivery times may vary due to carrier volume, weather conditions, or other circumstances outside our control.
International Shipping
We currently ship to the following countries:
- United Kingdom
- Canada
- Australia
International shipping rates and estimated delivery timeframes are calculated and displayed at checkout based on your location. International orders typically arrive within 4–10 business days depending on the destination country and local customs processing.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost at checkout. QUIETPAW™ has no control over customs processes and cannot predict what charges, if any, may apply to your order.
We recommend contacting your local customs office for more information before placing an international order.
Order Tracking
Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
If you have not received your shipping confirmation within 5 business days of placing your order please contact us at quietpaw.info.store@gmail.com
Lost or Stolen Packages
QUIETPAW™ is not responsible for packages that are lost or stolen after the carrier has confirmed delivery. If your tracking information shows your package as delivered but you have not received it, we recommend checking with neighbors, building management, or your local post office first.
If after doing so your package cannot be located please contact us at quietpaw.info.store@gmail.com and we will do our best to assist you in resolving the situation with the carrier.
Damaged in Transit
If your order arrives damaged please contact us at quietpaw.info.store@gmail.com within 10 days of delivery with a photo of the damaged item and packaging. We will arrange a replacement or full refund at no cost to you.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. QUIETPAW™ is not responsible for orders shipped to an incorrectly entered address. If you notice an error in your shipping address after placing your order please contact us immediately at quietpaw.info.store@gmail.com. We will do our best to update the address before the order is dispatched, however we cannot guarantee changes can be made once an order has entered the fulfillment process.
Contact Us
For any questions about your shipment or delivery please reach out to us at:
Email: quietpaw.info.store@gmail.com
We respond to all inquiries within 24 hours Monday through Friday.